Refund policy

Return, Refund, and Payment Policy

At Banarasi Handloom By Aria Exclusive, we take great pride in the quality and craftsmanship of our sarees. We want you to love your purchase, which is why we offer a flexible return policy for all our orders.

1. Return Window

  • Return requests must be initiated within 3 days of receiving your delivery.

  • Any requests made after the 3-day window has passed will not be accepted.

2. Conditions for Return

To be eligible for a return or exchange, your item must meet the following criteria:

  • The saree must be completely unused, unworn, unwashed, and in the exact same condition that you received it.

  • All original tags, labels, and packaging must be fully intact and attached to the saree.

  • You must provide the original receipt or proof of purchase.

3. Partial Cash on Delivery (COD) Policy

To provide a secure and smooth shopping experience, we offer a partial Cash on Delivery option:

  • 50% Advance: All COD orders require a 50% upfront payment at the time of booking.

  • 50% on Delivery: The remaining 50% balance is to be paid in cash when the order is delivered to your doorstep.

  • Note on COD Returns: If a returned order was purchased using our partial COD method, your refund will be processed based on the total actual amount you have paid.

4. How to Initiate a Return

To request a return within your 3-day window, please follow these steps:

  • Contact our customer care team immediately at banarasihandloomclothing@gmail.com or +91 9839407709.

  • Include your order number, clear photos of the saree, and your reason for requesting the return.

  • Once your request is reviewed and approved, our team will provide you with the return shipping address and further instructions.

(Please note: Customers are responsible for bearing the shipping costs associated with returning the item, unless the item received was damaged or defective.)